How Assort Customers Improve Patient Access

We had long hold times, and dropped calls because people didn't want to wait on hold. Those were missed opportunities and just a lot of stress for our staff. Now we have 'Sophie.' If you wake up at 9 o'clock at night or 4 o'clock in the morning, just call Sophie and she'll get you scheduled.

What Assort brought to us was the ability to address our single greatest operational roadblock, which was patient access to the practice. It was almost an immediate solution. Our hold time has gone to almost zero, our calls are being answered, and patients are able to get seen by providers in a more timely manner.

"Patient access is the number one thing we've built our practice around: great access with great outcomes. If you're not answering the phone or giving patients ways to reach you, even after hours, you can lose business. Assort’s agent lets us be there 24/7, keeping schedules full and making a huge difference for both our patients and our front office staff."

By going with Assort on the inbound side as well as the outbound side, we have been able to grow our practice in ways I didn't even think were possible. This would not be possible if we didn't have Assort.

“We needed a healthcare-specific solution that could handle real clinical complexity and evolve with our practice. Assort stood out because they understand specialty care, deliver precision, and give us a scalable, long-term path forward.”

“Assort has fundamentally changed how we approach patient access. We’re handling more calls and scheduling more appointments without adding headcount. The impact on efficiency, cost savings, and patient experience has been tremendous – and our patients appreciate the responsiveness and ease of interacting with the system.”

“Assort Health has completely transformed how we manage patient access. The AI handles scheduling over 100 providers across 6 specialties with precision, and integration with our EHR keeps everything up to date to reduce additional work from our team. Our patients get through faster, our staff can focus on care, and we’re seeing meaningful gains in both satisfaction and revenue.”

“I’m so glad we made the switch to Assort Health. Since implementing the platform, we’ve seen a significant lift in patient conversions and appointment bookings. Just as importantly, our patients no longer wait on hold—calls are answered instantly, and our staff can focus on delivering a great experience rather than managing phone queues.”

“Assort Health has completely redefined how we manage patient engagement. Calls are answered instantly, and our outbound campaigns have helped us book appointments at a rate we simply couldn’t achieve before. It’s improved efficiency on our end and, more importantly,  created a better experience for patients at every interaction.”

“Assort alleviated the pressure on our team. Now the phone gets answered right away, patients get scheduled accurately, and our staff finally has the time to focus on more complex care needs.”

“Assort didn’t just solve a staffing challenge — it accelerated our strategic roadmap. We were missing a third of our 10,000 monthly calls despite a strong front-office team. With Assort, we automated call handling, freed up staff capacity, and improved scheduling speed without hiring more people. It’s allowed us to deliver faster, smarter care at scale.”

“The challenges before Assort were many. Our call wait times used to be up to an hour and a half — and now they’re down to seconds. It’s really taken the pressure off our team.”